🟣 1. Introduction / Acceptance of Terms
By accessing or using the GloballyStays website and services, you agree to be bound by these Terms & Conditions and any other policies referenced herein (including our Privacy Policy and Cookie Policy). If you do not agree to these terms, do not use our website or services. These Terms apply to guests, property owners, hosts, and other users.
🟣 2. Definitions
“Platform” means the GloballyStays website and mobile interfaces used to list, search for and book accommodation.
“Guest” means a person who books or stays in a property listed via the Platform.
“Owner / Host” means the person or legal entity offering a property through the Platform.
“Booking” means a confirmed reservation for accommodation made via the Platform.
🟣 3. Our Services
We provide a platform and/or management services that enable Guests to search for, book and stay in listed properties, and enable Owners to list and manage properties. Specific services (e.g., listing-only, full management, rent-to-rent) are governed by separate service agreements between the Owner and GloballyStays where applicable.
🟣 4. Account Registration & Eligibility
Users must be at least 18 years old to create an account and enter into agreements.
You agree to provide accurate, current and complete information during registration and to update it when necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
🟣 5. Booking Process, Payments & Fees
All Bookings are subject to availability and confirmation. Payment terms (deposit, balance due date) are shown at booking checkout.
Payment methods accepted will be displayed on the Platform (e.g., Stripe, PayPal). Payment processors may require additional verification.
Service fees, cleaning fees, taxes and other charges applicable to the booking will be disclosed prior to payment. Guests agree to pay all applicable charges.
Owners and Hosts agree to the fee schedule set out in their service agreement. GloballyStays reserves the right to update platform fees with notice.
🟣 6. Cancellations & Refunds
Cancellation and refund rules for Guests depend on the specific property’s cancellation policy (displayed on the listing) and any applicable consumer rights.
Owners must ensure cancellation policies displayed are accurate. If discrepancies arise, the Platform may intervene to resolve disputes fairly.
Refunds (if applicable) are processed through the original payment method and are subject to payment processor timelines.
🟣 7. Guest & Host Obligations
Guests agree to:
Comply with house rules, check-in/out times and local laws.
Respect the property and neighbors.
Pay for any damages or extra cleaning caused by negligence or breach of house rules.
Owners/Hosts agree to:
Provide accurate property information, availability and pricing.
Maintain the property in a safe, habitable condition.
Comply with local laws, licensing and tax obligations.
🟣 8. Property Listings & Accuracy
Owners are responsible for accuracy of listings including descriptions, photos, amenities and pricing. The Platform may remove or suspend listings that violate rules or are misleading.
🟣 9. Liability & Disclaimers
GloballyStays provides the Platform and related services on an “as is” basis. To the maximum extent permitted by law, GloballyStays disclaims all warranties (express or implied) related to listings, availability, or suitability.
GloballyStays is not the owner of listed properties (unless under a specific rent-to-rent or management agreement). Liability for property condition, personal injury or loss rests primarily with the Owner or Host.
To the extent permitted by law, GloballyStays’ aggregate liability for any claim relating to the Platform shall not exceed amounts actually paid or payable to GloballyStays in connection with the relevant booking during the 12 months preceding the claim.
🟣 10. Insurance & Damage Protection
Guests and Owners should verify applicable insurance cover. Owners should maintain appropriate property and liability insurance.
Where damage protection or security deposit mechanisms are provided by the Platform, their terms are set out on the relevant listing and in the host agreement.
🟣 11. Intellectual Property
All content on the Platform (text, images, logos, code) is owned or licensed by GloballyStays. Users may not copy, modify or distribute Platform content without express permission. Hosts grant GloballyStays a licence to use listing photos and descriptions for marketing and platform operations.
🟣 12. Privacy & Data Protection
Use of personal data is governed by our Privacy Policy. By using the Platform you consent to processing of personal data as described in the Privacy Policy.
🟣 13. Prohibited Conduct
Users must not:
Use the Platform for unlawful purposes;
Misrepresent identity or listing details;
Harass, discriminate or infringe third-party rights;
Circumvent platform fees or booking channels.
Violation may lead to account suspension, removal of listings, or legal action.
🟣 14. Termination & Suspension
GloballyStays may suspend or terminate accounts, listings or access where there is suspected fraud, illegal activity, serious policy breaches, or upon legal requirement. Termination does not relieve users from payment obligations or liability for past breaches.
🟣 15. Dispute Resolution
Where possible, parties should attempt to resolve disputes informally via Platform support.
For unresolved disputes, the parties may pursue mediation or legal action. Referral to specific dispute resolution bodies depends on local laws.
🟣 16. Governing Law & Jurisdiction
Governing law: United Kingdom.
Disputes will be governed by and construed in accordance with the laws of the United Kingdom, and parties submit to the exclusive jurisdiction of its courts — except where local mandatory consumer protection laws require otherwise.
Note: If your business operates across multiple countries, consider adding a clause about which country’s local consumer protections will apply to particular bookings and how cross-border disputes are handled.
🟣 17. Changes to These Terms
We may update these Terms periodically. Material changes will be communicated (e.g., notice on site or email to registered users) and the “Last Updated” date will be revised. Continued use constitutes acceptance.
🟣 18. Contact Information
For questions about these Terms, contact:
GloballyStays
82A James Carter Road Mildenhall Suffolk, UK
Email: Aisha@mediumvioletred-yak-135786.hostingersite.com
Phone/WhatsApp: +44 793 5098 593
Contact Us
🟣 19. Implementation & Compliance Checklist (Must implement site-wide)
Ensure the following are in place before public launch:
Privacy & Cookie links: Privacy Policy and Cookie Policy must be visible in the footer.
Terms link in footer: Terms & Conditions must be linked site-wide in footer and on registration/checkout pages.
Cookie consent banner: Compliant consent tool (e.g., Complianz, Cookiebot) with Accept / Reject / Manage options.
SSL certificate: Site must run on HTTPS.
Form consent checkbox: Every form that captures personal data must include an unchecked required checkbox:
☐ I agree to the Privacy Policy and Terms & Conditions and consent to GloballyStays storing my information.
Business details: Real registered business name and UK address must be present on Contact page and in footer.
Booking confirmation emails: Include links to Terms & Privacy Policy and cancellation policy.
Refund & cancellation workflows: Ensure payment processor integrations support partial/full refunds as needed.
Data access process: Internal process to respond to data access/deletion requests within legal timeframes.
Record of consent: Store user consent records (cookie & form consents) for compliance.
Review by legal counsel: Template terms should be reviewed by a qualified legal professional for jurisdictional accuracy.
🟣 20. Responsive Design & Accessibility Notes (Developer handoff)
Mobile-first layout: headings, paragraphs and CTAs scale; use readable font-size (≥16px).
Buttons: full-width on mobile, visible anchors to Contact/Booking.
Accessibility: ARIA labels on forms, keyboard navigable, high-contrast CTAs.
Schema: Add TermsOfService schema if implementing structured data.
Speed: Avoid heavy scripts on pages that load at checkout.
🟣 21. Recommended Additional Clauses (Optional / Advanced)
Host / Owner Service Agreement references (link to sample contract).
GDPR Data Processing Addendum for B2B hosts.
Local tax and VAT treatment guidance per country.
Specific COVID-19 or force majeure cancellation rules (if needed).
🟣 IMPORTANT LEGAL NOTE
This document is a template designed to cover common terms for an accommodation marketplace and management service. It is not a substitute for legal advice. Have these Terms reviewed and customised by a qualified lawyer to reflect your precise business model, local laws and regulatory obligations.
